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You will leave with the essential skills needed to become a successful manager. You will have a series of practical tools and techniques to make your job easier as well as the tools to improve your team’s performance and get results |
PREPARATION & PLANNING | ||
Making the change to being a manager and a leader. | ||
The role and responsibilities as a manager. | ||
Key management tasks and competencies. | ||
TEAM MANAGEMENT | ||
Understanding and managing your priorities. | ||
Managing time, yourself and others. | ||
How to delegate to those who were previously your peers. | ||
TEAM MOTIVATION | ||
Understanding how motivation works. | ||
Giving feedback in a constructive way. | ||
Key elements to effective meetings. | ||
DEVELOPMENT AND IMPROVEMENT | ||
Identifying areas for improvement and development. | ||
Developing staff through training and coaching. | ||
How to introduce and monitor individual Personal Action Plans (PAPS). | ||
How and when to use the main management styles available to you. | ||
DEALING WITH PROBLEMS | ||
Learning to be assertive in difficult situations and overcome barriers to assertiveness. | ||
Managing difficult members of the team. | ||
Dealing with under-performance. | ||
Communicating objectives and expectations. | ||
GOALS & TARGETS | ||
Controlling the process by which goals & targets are met. | ||
How to tackle problems, consider alternatives and their implications, and decide on the most appropriate solutions. | ||
SUPPORT | ||
All our courses come with one year’s telephone support. This allows delegates to talk with a trainer and get advice and training material when working on projects. Call 02380 840376 for more information. |